Privacy policy

This privacy policy discloses the privacy practices for www.trouvahouse.com

Trouvahouse is committed to ensuring that your privacy is protected in accordance with the law, and all personal information shall be held and used in accordance with the Data Protection Act 1998 further details of which are available from the Information Commissioner’s website www.ico.gov.uk.

The information we collect and how we use it

When you enquire or register for services provided by Trouvahouse, you will provide us with certain personal information. This information may be provided online through our website, by telephone, by electronic communications or via direct contact with our team. This information will be stored on our computer systems and in our manual records. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your request.

Unless you ask us not to, we may contact you via email in the future to tell you about new products or services, or changes to this privacy policy.

We may, during your relationship with us, request additional information relevant to the provision of specific services; this could include details such as previous property ownership and financial details for mortgage purposes. This information may be shared with third parties where they are involved in the delivery of services. In such instances all information provided to the third party will be subject to the terms of this privacy policy and those of the relevant third-party privacy policy.

Your Access to and Control Over Information
You may choose not to be contacted by us in future at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security 
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. The access to and use of the information that we collect is restricted to our employees who need the information to perform a specific job role or activity. Where information is shared with third parties in line with this policy similar security measures are used to protect your information.

 Your information will be held and processed on computers within the UK and will not be transferred outside of the European Economic Area.

We will retain your information for a reasonable period or for as long as is required by law.

 The Internet is not a secure medium and as such you acknowledge and agree that Trouvahouse shall not, to the fullest extent permitted by law, be liable to you for any unauthorised usage, interception, distribution, damage or destruction of personal data.

When communicating with Trouvahouse by email, you should ensure that you take all reasonable precautions to protect any sensitive personal data. 

 Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

 Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

 This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

 Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.